Effective Date: September 23, 2026
This Privacy Policy explains how Elovia Team ("Elovia," "we," "our," or "us") collects, uses, stores, protects, and discloses information when you access or use the Elovia mobile application and its related features and services (collectively, the "Service").
Elovia is designed to help adults discover and communicate with other people. We value your privacy and want you to understand how information associated with your use of the Service is handled.
Please read this Privacy Policy carefully. By creating an Elovia account or using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Adult-Only Service
Elovia is intended solely for individuals who are 18 years of age or older.
Individuals under 18 are not permitted to register for an account or use the Service.
We do not knowingly collect personal information from minors. If we learn that an individual under 18 has created an account or provided personal information through Elovia, we may:
Suspend or terminate the account;
Remove associated content;
Delete relevant personal information where appropriate and legally permitted;
Take additional measures where necessary to address child-safety concerns.
If you believe that a minor is using Elovia, please report the account using our in-app reporting functionality or contact us at:
2. Information You Give Us
We collect information that you choose to provide when creating an account, completing your profile, communicating with others, making purchases, or contacting us.
2.1 Registration Information
When you register for Elovia, we may collect information such as:
Email address;
Date of birth or age information;
Display name or nickname;
Gender;
Account credentials;
Account preferences.
Certain information may be required to establish and maintain your account.
2.2 Profile Information
You may choose to add information to your Elovia profile to help other users learn more about you.
This information may include:
Profile photo;
Additional profile images;
Biography or personal introduction;
Interests;
Personal tags;
Connection or relationship preferences;
Other information you voluntarily add to your profile.
Depending on the relevant feature and your settings, profile information may be visible to other Elovia users.
Please avoid placing highly sensitive information in your profile that you do not want other users to see.
3. Messages, Photos, Videos, and Other Content
Elovia allows users to communicate and exchange content.
When you use these features, we may process content such as:
Text messages;
Images;
Videos;
Profile content;
Other materials you choose to send, upload, or share.
We process this content to provide the features you request, including delivering communications to their intended recipients.
Content may also be processed where reasonably necessary to:
Investigate reports from users;
Identify fraud, spam, scams, or abusive activity;
Detect potential violations of our Terms of Service;
Protect the safety of Elovia users;
Maintain the integrity of the Service;
Comply with applicable legal obligations.
You should carefully consider what information or content you share with another person. Once content has been shared with another user, we cannot control actions that recipient may take outside the Service.
4. Information Collected Through Your Use of Elovia
When you access or interact with Elovia, we may automatically receive technical and usage-related information.
Depending on how you use the Service, this may include:
IP address;
Device type;
Device model;
Operating system and version;
Application version;
Device or application identifiers;
Language and regional settings;
Time zone;
Network information;
Login and session information;
Feature usage;
Technical logs;
Crash reports;
Diagnostic information.
We use this information to operate the Service, troubleshoot problems, improve performance, detect suspicious activity, and maintain platform security.
5. Location Information
Some Elovia features may use location-related information to provide relevant profile discovery and social features.
Depending on your device settings and permissions, we may process:
Approximate device location;
General location derived from IP address;
Country or regional information.
Where device permission is required, you can enable or disable location access through your device settings.
If you choose not to provide location access, certain discovery or location-based features may be limited.
6. Purchases and Subscription Information
Elovia may offer optional subscriptions, premium features, and other digital purchases.
Transactions may be processed by Google Play or another authorized payment provider, depending on the payment method and applicable requirements.
We may receive limited transaction information, such as:
Product or subscription purchased;
Transaction identifier;
Transaction status;
Subscription status;
Purchase date;
Renewal or expiration information.
Where payment credentials are processed directly by an application marketplace or payment provider, Elovia does not receive or store your complete credit or debit card details.
The applicable payment provider processes payment information under its own terms and privacy practices.
7. How We Use Personal Information
We use information collected through Elovia for purposes related to providing, protecting, and improving the Service.
Providing Core Features
We may use information to:
Create and maintain your account;
Authenticate account access;
Display your profile;
Provide profile discovery and matching features;
Deliver messages, images, and videos;
Provide subscription or premium functionality;
Maintain your account preferences.
Personalizing Elovia
Information about your profile, preferences, and use of the Service may be used to:
Recommend relevant profiles;
Improve discovery results;
Organize content;
Personalize your experience.
Safety and Fraud Prevention
We may process information to:
Detect suspicious activity;
Prevent fraud and scams;
Identify spam;
Investigate reports;
Enforce our Terms of Service;
Detect potentially harmful behavior;
Protect users and the Service.
Service Improvement
Technical and usage information may be used to:
Identify application errors;
Measure feature performance;
Understand how the Service is used;
Improve existing functionality;
Develop and test new functionality.
Customer Support and Communications
We may use your information to:
Respond to questions or support requests;
Provide account-related notifications;
Send security notices;
Communicate significant changes to the Service or our policies.
Legal and Compliance Purposes
We may process information where reasonably necessary to:
Comply with applicable laws;
Respond to valid legal requests;
Protect legal rights;
Investigate illegal activity;
Enforce our agreements;
Protect the safety of users or others.
8. Safety and Content Moderation
Elovia uses reasonable safety and moderation measures to help identify content and behavior that may violate our rules.
These measures may include automated systems, technical signals, user reports, and human review where appropriate.
We may review or investigate activity involving:
Harassment or threats;
Fraud or scams;
Spam;
Impersonation;
Non-consensual intimate content;
Illegal activity;
Suspected underage users;
Child sexual abuse or exploitation;
Other serious violations of our Terms of Service.
Depending on the circumstances, we may remove content, restrict functionality, suspend an account, terminate an account, preserve relevant records, or take other appropriate measures.
Serious illegal activity may be reported to competent authorities where required or permitted by applicable law.
9. Children's Privacy and Child Safety
Elovia does not permit individuals under 18 to use the Service.
We maintain a zero-tolerance approach toward child sexual abuse and exploitation and do not knowingly permit the Service to be used to create, request, distribute, promote, or facilitate child sexual abuse material ("CSAM") or other forms of child sexual exploitation.
If we identify a suspected underage account or receive a credible child-safety report, we may take immediate action to protect affected individuals and investigate the matter.
Information associated with a child-safety incident may be preserved where reasonably necessary to:
Investigate suspected exploitation;
Protect a child or other individual;
Prevent repeated abuse;
Comply with applicable law;
Cooperate with competent authorities.
Child-safety concerns may be reported through Elovia's in-app reporting functionality or by contacting:
Elovia Team
Email: nuonlineacademy@gmail.com
10. When We Share Information
We do not sell your personal information for monetary consideration.
We may share information in limited circumstances when doing so is reasonably necessary to provide the Service, maintain safety, comply with legal obligations, or protect our legitimate interests.
10.1 Service Providers
We may engage third-party service providers to perform functions on our behalf, including:
Cloud hosting and infrastructure;
Data storage;
Analytics and diagnostics;
Customer support;
Security and fraud prevention;
Payment processing;
Push notifications;
Technical maintenance.
These providers may access information only to the extent reasonably necessary to perform their services and are expected to handle personal information in accordance with applicable privacy and security requirements.
10.2 Information Shared With Other Users
Certain information you choose to include in your profile may be visible to other Elovia users.
When you voluntarily send another user a message, image, video, or other content, the recipient will be able to access that content.
Please remember that we cannot control what another person does with information after you voluntarily share it with them. You should use appropriate judgment before disclosing personal or sensitive information.
10.3 Legal, Security, and Safety Reasons
We may disclose information when we reasonably believe that doing so is necessary to:
Comply with applicable laws or regulations;
Respond to a valid court order or lawful government request;
Investigate fraud, scams, abuse, or security incidents;
Protect the rights and safety of our users or others;
Investigate suspected child exploitation or other serious safety concerns;
Enforce our Terms of Service;
Establish, exercise, or defend legal claims.
Where appropriate, we evaluate legal requests before disclosing personal information.
10.4 Business Transactions
If Elovia is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
Any such transfer will remain subject to applicable privacy laws and appropriate safeguards.
11. How Long We Retain Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The appropriate retention period may depend on:
How long your account remains active;
The nature of the information;
The purpose for which it was collected;
Security and fraud-prevention requirements;
Pending disputes or investigations;
Legal and regulatory obligations.
After information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it.
Certain information may be retained after account closure where reasonably necessary to prevent fraud or repeated abuse, investigate serious safety violations, comply with legal obligations, resolve disputes, or defend legal rights.
12. Account Deletion
You may request deletion of your Elovia account at any time.
Where available, you may initiate account deletion directly through the account settings within the Service. You may also contact us for assistance.
Once a valid deletion request has been received and verified, we will take reasonable steps to delete or anonymize personal information associated with the account, subject to applicable retention requirements.
We may retain certain information where reasonably necessary to:
Complete outstanding transactions;
Prevent fraud or abuse;
Investigate safety incidents;
Protect another individual;
Enforce our agreements;
Resolve disputes;
Meet legal obligations.
Information may also remain temporarily in backup systems until those backups are deleted or overwritten as part of our normal data-management processes.
13. Security of Your Information
We use reasonable administrative, organizational, and technical safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the nature of the information and systems involved, safeguards may include:
Authentication controls;
Access restrictions;
Encryption during appropriate data transmissions;
Security monitoring;
Technical logging;
Fraud detection measures;
Internal access management.
Despite these safeguards, no online service or electronic storage system can guarantee absolute security.
You are responsible for keeping your account credentials confidential. If you believe that someone has accessed your account without permission, you should contact us promptly.
14. International Data Processing
Elovia may use infrastructure and service providers located in different countries.
As a result, your personal information may be stored or processed outside the country or region where you live.
Privacy and data-protection laws may differ between jurisdictions. Where applicable law requires safeguards for international transfers, we will take reasonable measures designed to comply with those requirements.
15. Analytics, SDKs, and Similar Technologies
We may use software development kits ("SDKs"), local storage, device identifiers, analytics technologies, and similar tools to operate and understand the Service.
These technologies may be used to:
Maintain application functionality;
Understand how features are used;
Diagnose technical problems;
Analyze application performance;
Maintain account security;
Detect suspicious or fraudulent activity.
Your operating system or device may allow you to manage certain permissions and identifiers.
Disabling certain permissions may affect the availability or performance of some Elovia features.
16. Your Privacy Rights
Privacy rights vary depending on where you live.
Subject to applicable law, you may have the right to:
Request confirmation of whether we process information about you;
Access certain personal information;
Correct inaccurate or incomplete information;
Request deletion of eligible personal information;
Object to certain processing;
Restrict certain processing activities;
Withdraw consent where processing relies on your consent;
Request a portable copy of eligible personal information.
These rights may be subject to legal limitations and exceptions.
We may need to verify your identity before fulfilling a privacy request to help protect your information from unauthorized access.
To submit a privacy request, contact:
17. European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland and applicable data-protection law applies, we may rely on different legal bases depending on why information is being processed.
These may include:
Performance of a Contract
Certain information is necessary for us to create your account and provide features you request.
Legitimate Interests
We may process information where reasonably necessary for legitimate interests such as:
Maintaining the security of Elovia;
Preventing fraud and abuse;
Improving the Service;
Understanding application performance;
Protecting users and our systems.
Where applicable, we consider these interests against your rights and interests.
Legal Obligations
Information may be processed where necessary to comply with applicable legal requirements.
Consent
For certain processing activities, we may request your consent where required.
If processing is based on consent, you may withdraw that consent at any time, subject to applicable law. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.
Eligible users may also have the right to submit a complaint to an appropriate data-protection authority.
18. California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Depending on the circumstances and applicable exemptions, these may include rights to:
Know about categories of personal information collected or processed;
Request access to eligible personal information;
Request correction of inaccurate information;
Request deletion of eligible information;
Receive information about certain disclosures of personal information.
Elovia does not sell personal information for monetary consideration.
We will not unlawfully discriminate against you because you exercise a privacy right available under applicable law.
19. Third-Party Services
Some Elovia functionality may depend on independent third-party services, such as:
Application marketplaces;
Payment processors;
Cloud infrastructure providers;
Analytics providers;
Other technology providers.
When you interact directly with an independent third-party service, its own terms and privacy practices may apply.
This Privacy Policy describes how Elovia Team handles information and does not replace the privacy policies of independent third parties.
20. Changes to This Privacy Policy
We may update this Privacy Policy when our Service, technology, business practices, or legal obligations change.
When an updated Privacy Policy becomes effective, we will revise the Effective Date displayed at the beginning of the Policy.
If required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically so that you remain informed about how your information is handled.
21. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your information is handled, please contact:
Elovia Team
Email: nuonlineacademy@gmail.com
For urgent safety concerns, including suspected underage users, child sexual abuse or exploitation, or other serious violations, you may also use the reporting tools available within Elovia.
Effective Date: September 23, 2026
End of Privacy Policy